Copenhagen sport Adventures ApS
Terms and conditions of business
General information
Copenhagen Sport Adventures ApS
Jernholmen 48A, 2650 Hvidovre
CVR: 43148699
Phone: +45 38429998
Email: kontakt@kitekollektivet.dk
Booking
Kitekollektivet’s services are subject to the purchase of experiences and hotel stays and are therefore not subject to the standard 14-day right of withdrawal. After booking a service, the guest will receive a confirmation via email. The guest has a 24-hour right of withdrawal from the time they receive the confirmation email. After that, the booking is binding for both parties.
Payment
At Kitekollektivet you can pay with Mobilepay or cash. Payment will be made in connection with the booking of our courses. All amounts are in Danish kroner (DKK) and include VAT. Reservations are made for price errors.
Cancellation & Rebooking
The guest has a 24-hour cancellation window after receiving a confirmation email. 24 hours after receiving a booking confirmation, the booking is binding and can no longer be canceled.
Cancellation requests must be sent to kontakt@kitekollektivet.dk. Rebooking is free and must be done in accordance with the following table:
- Events (e.g., concerts, communal dining) Rebooking is not possible
- Rentals & Sauna* Rebooking must be done by 10:00 a.m. on the rental day
- Courses, Camps & Overnight Stays* Rebooking must be done no later than 14 days before the arrival date.
*Kitekollektivet is responsible for determining whether the service can be provided under the prevailing weather conditions. In the event of cancellation by Kitekollektivet, the guest is always entitled to reschedule the service at no additional charge. If kitekollektivet interrupts a service that is already in progress, the guest is entitled to reschedule the remaining portion of the service. Upon rescheduling, the guest will receive a credit note that can be redeemed at www.kitekollektivet.dk.
Arrival
Guests must check in at the Surf Café, where they must provide their booking information as listed in the booking confirmation. If guests are required to check in at a different location, they will be notified accordingly.
Force Majeure
Kitekollektivet may cancel bookings without notice in the event of force majeure, a strike, or other external and unforeseen circumstances. In such cases, the guest has the right to reschedule the service for another date.
Responsibility
It is the guest’s responsibility to check that the interior and equipment are in good working order before use. By making a reservation and paying, the guest agrees to be held responsible for any defects or damage to furnishings and equipment that occur during the stay. Any defects, missing items, or accidents must be reported as soon as possible to Kitekollektivet. By booking and paying, the guest agrees to cover any costs associated with special cleaning, repairs, and the replacement of missing or damaged furnishings. Kitekollektivet will send an invoice to the guest after the damage has been repaired.
During your stay
You may change the number of participants for courses, camps, and lodging up to 14 days before the arrival date. Any increases in the number of participants may be made right up until the day of the event, subject to availability and by arrangement with the front desk. It is not permitted to have more participants than specified in the reservation. All reservations are personal and may not be transferred without permission from Kitekollektivet —any violation of these rules will result in immediate expulsion without the possibility of a refund.
Animals
We love animals, and you’re welcome to bring your furry friend with you to the Shop, the Surf Café, and our Tent Homes Glamping. A dog costs the same as an extra person, and the fee covers the additional cleaning costs.
Smoking
Smoking is not permitted indoors at Kitekollektivet, including in tents. Smoking is also not permitted on the campground due to the risk of fire. Guests who do not comply with our smoking policy will be asked to leave kitekollektivet. Smoking in our accommodations will result in an additional charge of 1,895 DKK.
Lost Belongings and Security
Kitekollektivet is not responsible for any damaged or lost guest belongings. Kitekollektivet cannot guarantee that it will be able to ship forgotten items, nor will it cover shipping costs. Guests are responsible for their own safety at Kitekollektivet and while in the ocean. Our guests are always welcome to contact us if they suspect that something is not as it should be.
Typographical errors
Everyone makes mistakes—and we reserve the right to make typos on our website and social media.
Complaints
In the event of any issues or unsatisfactory conditions, guests are asked to contact Kitekollektivet as soon as possible so that the matter can be resolved. We pride ourselves on running a reputable business where the customer experience and safety are our top priorities. In the event of any further disputes, we refer you to the Danish Competition and Consumer Authority’s Center for Complaint Resolution.